The Pensions Agency: a delightful surprise

Screen Shot 2016-03-05 at 17.40.48Dalrymple rings the Pensions Agency and is

(pleasantly) astonished by the staff’s courtesy and efficiency. There are no infuriating messages to listen to, no options to choose from; one speaks straight away to a human being, and a polite and intelligent one at that. How is it done? I think we should send a team of investigators.

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