Do you wish to register a complaint?

Harold Shipman, Dalrymple points out in a recent speech (from 28:29),

was very highly regarded by his patients.

If at the time when Shipman was most active,

the kind of TripAdvisor performance feedback had existed,

patients would have said:

He’s got a very good bedside manner; he’s always willing to listen.

The book reviewer

Dalrymple visits a Manchester secondhand bookshop and purchases

a slim volume that Dr Shipman had been asked by a medical journal to review.

The title was: Understanding the New Complaints Procedure in the National Health Service.

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